Cookie Policy

Last Updated: 25th November 2025

1. What Are Cookies?

Cookies are small text files stored on your browser when you visit a website. They help websites function, improve performance, and personalise your experience. Some cookies are required for the platform to work, while others are optional and used only with your consent.

For simplicity, this policy uses the term “cookies” to include similar technologies such as pixels, tags, and local storage.

2. Why We Use Cookies

TopSchool uses cookies to:

• Ensure the website and platform function correctly
• Keep you securely signed in and manage sessions
• Measure performance and usage of our Services
• Provide personalisation and language or region preferences
• Improve features, content, and user experience over time
• Support integrations such as embedded resources or media

We do not use cookies to conduct targeted advertising toward minors or student accounts.

3. Categories of Cookies We Use

We group cookies into the following categories:

• Strictly Necessary Cookies – These cookies are essential for the Services to work (for example, logging in, security, load balancing, and core functionality). They cannot be switched off in our systems.
• Preferences Cookies – These store your choices such as language, accessibility settings, and UI preferences, so you do not have to reconfigure them each time you visit.
• Statistics & Analytics Cookies – These help us understand how users interact with our Services (for example, which pages are visited and how often) so that we can improve performance and usability.
• Marketing / Integrations Cookies – These may be used to support communication with you (for example, product updates), or to enable third-party integrations and social features. For student or child accounts, these cookies are disabled or heavily restricted as required by law.

4. Cookies Used by Third Parties

Some cookies on our Services are set by trusted third-party providers. These may include:

• Authentication or single sign-on providers (e.g., school or institution SSO)
• Analytics and performance tools
• Customer support and feedback tools
• Embedded educational content, media players, or interactive resources

These third parties process data in line with their own privacy policies. Where required, we put contracts and safeguards in place to protect your data.

5. Consent & Control

When you first visit our website or platform, you will see a cookie banner that allows you to:

• Accept all cookies
• Deny non-essential cookies
• Customise which categories you consent to
• Withdraw or change your consent at any time

You can update your choices later by using the “Manage Consent” option (usually available in the footer or settings). We rely on consent and other lawful bases as described in our Privacy Policy and applicable laws, including the GDPR, ePrivacy rules, COPPA, and FERPA where relevant.

6. Cookies for Students & Minors

For student and other under-age users, we apply additional protections:

• Only strictly necessary cookies are enabled by default for student accounts.
• Analytics and marketing cookies are disabled or limited unless required by the institution and permitted by law.
• Responsibility for notices and consents typically lies with the enrolling institution or, where applicable, parents/guardians, as described in our Privacy Policy.

7. How Long We Store Cookies

The lifetime of a cookie depends on its purpose:

• Session cookies are deleted when you close your browser.
• Persistent cookies remain on your device for a defined period or until you delete them. We limit retention to what is necessary (commonly between a few days and 12 months).

We periodically review our cookies and update them to minimise data collection and retention.

8. Managing or Deleting Cookies

You can manage or delete cookies in several ways:

• Use the cookie settings / “Manage Consent” option on our website.
• Change your browser settings to block or delete cookies (see your browser’s help pages).
• Use built-in privacy tools or tracking protection features provided by your device or browser.

If you block certain cookies (especially strictly necessary cookies), parts of the Services may not function correctly, such as logging in, saving preferences, or loading some content.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date at the top of this page will always show the latest version.

If we make material changes to how we use cookies, we will provide additional notice where required and, when needed, ask you to renew your consent.

10. Contact Us

If you have questions or concerns about this Cookie Policy, please contact us:

TopSchool.ai Pte. Ltd.
65 Devonshire Rd
Singapore 239900
📧 hello@topschool.ai

For EEA residents, our lead supervisory authority for data protection matters is the Data Protection Commission of Ireland, as described in our Privacy Policy.